Surveying your customers
Complete the following fields:
- Give me 10 questions that I can ask to survey my customers and measure their level of satisfaction.
- Provides 20 sample open-ended questions to include in a customer survey for [business type].
- List the most important metrics to track in a customer survey to increase customer satisfaction and retention.
- Brainstorm 20 questions I can ask my customers to see what other products they need.
Example:
PROMPT:
List the most important metrics to track in a customer survey to increase customer satisfaction and retention
RESULT:
1. Net Promoter Score (NPS): Measures customer loyalty and willingness to recommend a product/service.
2. Customer Satisfaction (CSAT): Measures customer satisfaction with a product/service.
3. Customer Effort Score (CES): Measures how easy or difficult it is for customers to complete tasks.
4. Customer Retention Rate: Measures the percentage of customers who remain customers over a certain period of time.
5. Average Website/App Response Time: Measures the amount of time it takes for a website or app to respond to user requests.
6. Customer Lifetime Value (CLV): Measures the total amount of revenue generated by a customer over the course of their relationship with the company.
7. Customer Advisory Board (CAB): Tracks customer feedback and opinions on product/service offerings.
8. User Experience (UX): Tracks user engagement with a website or app.
9. Open-ended Feedback: Tracks customer sentiment on a product/service.
10. Social Media Engagement: Measures how customers interact with the company on social media platforms.